Return policy

Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn't work out, you can send most items back within 30 days of delivery.*

  • Start the return process within 30 days of receiving your item.

  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.


* You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Bed Bath & Beyond). Marketplace Seller products are subject to the sellers return policy, and are excluded from the return policy above and additional returns programs, such as Welcome Rewards by Club O Free Returns for In Store Credit.

To view the return policy for a Marketplace Seller item, please refer to the Seller's individual policy, located on the product page by clicking on the Seller's name. See our Marketplace Seller page for more details.


How to Return an Item

Click here to log into My Account to fill out our return initiation form to receive your shipping label and return instructions. Don't have an account? Check out our step by step guide, How to Return an Item.


Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we'll make it right by:

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund**

  • And we'll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply.

**See our Product-Specific Return Policies for specific items exceptions and policies.


Return Policy Rules and Exceptions
Select any of the links below to learn more.

  • Bed Bath & Beyond Trade Return Policy

  • Non-Returnable Items

  • Product-Specific Return Policies

  • Oversized Item Return Policy

  • International Returns

  • Refund Policy

  • Holiday Return Policy


We take pride in our customer service and always issue an O-pology™ when it's due.